How long does shipping take?
World-Wide Shipping time is approximately 12-15 days + Processing
- Shipping within the US & UK can take 8-10 business days + Processing
After I place my order how will I be informed about my items?
- Once order is placed, TheUltraPush will process your order and send you a receipt with information regarding shipping and other details.
How safe is it to order on this website and put my card information into?
- Your card details are secure, payments and sensitive information are processed and protected by the host (Shopify) which is certified Level 1 PCI DSS Compliant.
- TheUltraPush itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
- TheUltraPush does not: Share or store any personal information.
My item arrived damaged what can I do?
- We are sorry to hear that. Please email us at firstname.lastname@example.org. Email us within 3 days of receiving your product and please include pictures of the damages.
- We will get that taken care of immediately as long as you make us aware ASAP.
Can I return my items for a refund?
- We only allow returns for refunds on damaged items.
- Please be sure to email us within 3 days of receiving your order to be eligible for the return. Please be aware you will have to incur the charges for shipping the product back to us.
Can I cancel my order?
- We cannot guarantee that we can cancel orders. Please email us within 3 hours of completing your purchase. If longer than 3 hours has passed we cannot guarantee that we can stop your order from being shipped in time. As we take pride in shipping orders out immediately.
ANY REMAINING AND OR UNANSWERED QUESTIONS PLEASE CONTACT US AT INFO@THEULTRAPUSH.COM
Excited to serve you,
The Ultra Push Team.